About shipment and returning goods

Shipping cost is included in the product prices. You never need to pay for any additional service fees. All you need to pay is the cost displayed on the screen.

We never charge you any cost except the one displayed on the screen. You don't need to recalculate the cost because of shipping cost, service fees and so on.
※ In case the duties occur, the customers bear the fees.

Regarding the quality of products and shipment, we ship products in the strict quality control regime.
・You receive the products which are different to the ones you ordered
・The products you received are defective, broken or insufficient

Please contact us within 7 days after you receive the products without using them. Also, if you don't have packaging materials (boxes and envelopment), invoice (if packed toghether), an address label, we can't accept your request.
Regarding defective products, if you take pictures of them, it might be very helpful.
After we confirm defectives, we exchange and reship products. However, we cannot reship products in case of below:

1. In case products or accessories get defective or broken in opening or dealing with them.
2. In case we cannot confirm returned products or defective part of products.
3. In case you already use defective products.
4. In case we cannot confirm that products are shipped from our company as LotNumber or Expire is unceratin.
5. In case of natural disaster such as earthquake, typhoon and so on, and in case of damage of terrorism and riots, and also in case of the accidents during

Please take care that we can NOT accept your request of changing or canceling products after we send the confirmation mail for order or the confirmation mail for completion of settlement.
Please take care when you order because after we send the confirmation mail for order or completion of settlement, we arrange shipment of the products immediately.